FAQs

If you’ve been in an accident, what do you do now?

You can contact us or directly call our Dedicated Call Center at (877) 428-3741 with further questions.

 

Call our Customer Care Unit at (877) 428-3741. We can assist with the following:

  • Giving your insurance company a first notice of loss
  • Towing your damaged vehicle
  • Scheduling an estimate
  • A Replacement Vehicle or ride in one of our Courtesy Shuttles
  • Deductible assistance

Yes! Try our Virtual Estimate.

Please note: This estimate will only cover visible damage shown in the uploaded photos. Anything not shown in the photos or hidden damage within the interior of the vehicle will need to be added to the estimate that is written when you bring your vehicle in.

If there is any additional damage, we will contact you before any repair work is done. We will also work with your insurance company on any additional approvals they may need to provide.

Vehicle estimates are written Monday – Friday between 7:30 a.m. – 4:30 p.m. No appointment is necessary. Drop in anytime during normal business hours and we’ll take the time to inspect your vehicle.

Scheduling an appointment will diminish any possible waiting time. To schedule an appointment, please contact us.

Unless the vehicle is severely damaged, most estimates take between 30 – 45 minutes.
Bring any estimate to us and we’ll be happy to explain the difference!

We have given you a visual estimate. This means we have assessed your vehicle’s damage to the best of our ability based on what we can see and based on what we suspect. Once we tear down your vehicle, we may discover hidden damage.

If additional damage is found, we will quote it and, only with your permission, repair it. We will always work directly with your insurance company on any supplements.

We have replacement vehicles on site for our customers. We also have courtesy shuttles that can take you from your appointment at Gates to your home or work.

Yes! Our technicians are trained and tested on following appropriate standard operating procedures (SOPs) for all the vehicles we repair. We also have an Aluminum Clean Room for any aluminum repair needs.

Yes. We work with all insurance companies and directly handle all paperwork. We also have direct repair relationships with over 40 insurance companies.

Yes. They have the right to inspect your vehicle, but are not required to do so. If your insurance company chooses to perform an inspection, they can inspect it at one of our collision repair locations. Several insurance companies either have offices located in our facilities or allow our qualified service advisors to inspect the vehicle on their behalf.

No, you decide where you will have your car repaired. Your insurance company is welcome to send an adjustor to examine the vehicle at one of our conveniently located locations.

Your insurer should not attempt to influence your decision regarding where you have your vehicle repaired. Additionally, your insurer is obligated to cover the reasonable cost of repairing your vehicle to its pre-accident condition no matter where you choose to have repair done.