If you’ve been in an accident, what do you do now?

You can contact us or directly call our Dedicated Call Center at (877) 428-3741 with further questions.


Where do I start after I've been in an auto accident?

Call our Customer Care Unit at (877) 428-3741. We can assist with the following:

  • Giving your insurance company a first notice of loss
  • Towing your damaged vehicle
  • Scheduling an estimate
  • A Replacement Vehicle or ride in one of our Courtesy Shuttles
  • Deductible assistance

Is it possible to obtain a repair estimate online?

Yes! Try our Virtual Estimate.

Please note: This estimate will only cover visible damage shown in the uploaded photos. Anything not shown in the photos or hidden damage within the interior of the vehicle will need to be added to the estimate that is written when you bring your vehicle in.

If there is any additional damage, we will contact you before any repair work is done. We will also work with your insurance company on any additional approvals they may need to provide.

Do I need an appointment?

Vehicle estimates are written Monday – Friday between 7:30 a.m. – 4:30 p.m. No appointment is necessary. Drop in anytime during normal business hours and we’ll take the time to inspect your vehicle.

Scheduling an appointment will diminish any possible waiting time. To schedule an appointment, please contact us.

How long will the estimate take?

Unless the vehicle is severely damaged, most estimates take between 30 – 45 minutes.

What if someone else gives me a lower estimate?

 Bring any estimate to us and we’ll be happy to explain the difference!

Is your estimate 100% accurate?

We have given you a visual estimate. This means we have assessed your vehicle’s damage to the best of our ability based on what we can see and based on what we suspect. Once we tear down your vehicle, we may discover hidden damage.

If additional damage is found, we will quote it and, only with your permission, repair it. We will always work directly with your insurance company on any supplements.

How will I get around while my vehicle is being repaired?

We have replacement vehicles on site for our customers. We also have courtesy shuttles that can take you from your appointment at Gates to your home or work.

Can Gates Collision Centers repair any kind of vehicle?

Yes! Our technicians are trained and tested on following appropriate standard operating procedures (SOPs) for all the vehicles we repair. We also have an Aluminum Clean Room for any aluminum repair needs.

Will Gates Collision Centers work with my insurance company?

Yes. We work with all insurance companies and directly handle all paperwork. We also have direct repair  relationships with over 40 insurance companies.

Does my insurance company have the right to inspect my vehicle?

Yes. They have the right to inspect your vehicle, but are not required to do so. If your insurance company chooses to perform an inspection, they can inspect it at one of our collision repair locations. Several insurance companies either have offices located in our facilities or allow our qualified service advisors to inspect the vehicle on their behalf.

Do I need more than one estimate?

No, you decide where you will have your car repaired. Your insurance company is welcome to send an adjustor to examine the vehicle at one of our conveniently located locations.

Can I take my vehicle to the repair shop of my choice?

Yes. You have the legal right to choose the repair facility you want. When reporting your claim, immediately let your insurance company know which shop you would like to repair your vehicle.

Your insurer should not attempt to influence your decision regarding where you have your vehicle repaired. Additionally, your insurer is obligated to cover the reasonable cost of repairing your vehicle to its pre-accident condition no matter where you choose to have repair done.

Can I have my vehicle repaired with OEM (original equipment manufacturer) parts and will my insurance company pay for them?

Your insurance company is responsible for restoring your vehicle to it’s pre-accident condition. Your insurance policy should detail the type of parts covered. With most policies, if your vehicle was not new at the time of the accident, the insurer does not have to pay for new OEM parts. If you do request new OEM parts on an older vehicle, you may have to pay the difference. In that case, Gates Collision Centers will work with you on your available options.

How long will it take to repair my vehicle?

Based on the estimate, we can accurately provide a completion date. Please keep in mind that once we disassemble your vehicle, it is not uncommon to discover hidden damage. Should that happen, we will notify you immediately and inform you of any scheduled completion changes.

Our primary goal is to return your vehicle to you as quickly as possible without compromising the quality of the repair.

Will I have to pay a deductible?

If your policy includes a deductible and you have filed a claim with your insurance company, you will need to pay a deductible. The responsibility for paying the deductible depends on your policy and who was at fault in the accident. Your deductible may be different depending on the type of accident. Contact your insurance agent for your deductible amount.

When do I have to pay my deductible?

Your deductible is paid directly to Gates Collision Centers when the repair is complete and you pick up your vehicle.

What forms of payment does Gates Collision Centers accept?

We accept checks, Visa, Mastercard and Discover credit cards. We also have a Deductible Assistance Program to make your payments more manageable.

Is there a warranty on the repair to my vehicle?

Yes. We are so confident in our workmanship and the materials we use that we guarantee the repair for as long as you own your vehicle.

Will my car ever be the same?

All of our technicians are trained in the latest collision repair techniques and we utilize state-of-the-art equipment to insure your vehicle is restored to it’s pre-accident condition. Gates Collision Centers takes great pride in the work we do and our goal is 100% customer satisfaction.